Refund and Returns Policy for Primasopic Gourmet Foods

Effective Date: January 4, 2025

At Primasopic, we strive to provide our customers with the finest gourmet foods and exceptional service. If for any reason you are not completely satisfied with your purchase, please review our refund and returns policy below.

1. Returns

  • Eligibility for Returns: Returns are accepted only for items that are damaged, defective, or incorrectly shipped. We do not accept returns for perishable goods or products that have been opened.

  • Timeframe for Returns: You must initiate a return request within 14 days from the date of delivery to be eligible for a refund or exchange.

  • Return Process: To initiate a return, please contact us at info@primasopic.com or call us at (585) 589-9901. You will need to provide your order number and details about the product. If the return is approved, we will guide you through the process and provide a return shipping label if applicable.

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped. In such cases, Primasopic will cover the return shipping fees.

2. Refunds

  • Refund Eligibility: If your return request is approved, we will process your refund to the original payment method. Refunds are issued for the full purchase price, minus any shipping charges unless the return was due to our error.

  • Refund Processing Time: Once your return is received and inspected, we will notify you via email. Please allow 5-10 business days for the refund to appear on your account after the approval.

3. Non-Refundable Items

The following items are non-refundable and cannot be returned:

  • Perishable goods or food products that have been opened or consumed.
  • Gift cards or promotional discounts.
  • Items marked as “final sale” at the time of purchase.

4. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original item following our returns process and place a new order for the desired item.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@primasopic.com or (585) 589-9901. We will arrange for a full refund or send a replacement, depending on the situation.

6. Contact Us

If you have any questions or concerns about your order, returns, or refunds, please contact us:

This policy ensures a smooth process for returns and refunds while protecting both the customer and Primasopic. Let me know if you need further modifications!