Shipping Policy for Primasopic Gourmet Foods

Effective Date: January 4, 2025

At Primasopic, we are committed to providing efficient and reliable shipping services to ensure that you receive your gourmet food products promptly and in excellent condition. This Shipping Policy outlines the details and terms of our shipping process, including shipping methods, costs, and delivery timeframes.

1. Shipping Methods and Availability

  • Shipping Locations: We currently offer shipping within the United States. At this time, we do not provide international shipping.

  • Shipping Options: We provide the following shipping options:

    • Standard Shipping
    • Expedited Shipping
    • Overnight Shipping (where available)

The available options and their associated costs will be calculated at checkout based on your delivery address.

2. Processing Time

  • Order Processing: All orders are processed within 1-2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.

  • Shipping Time: Once your order is processed and shipped, the following estimated delivery times apply:

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day (available in select locations)

Please note that these delivery times are estimates and are not guaranteed. Delays may occur due to factors outside our control, such as weather conditions, holidays, or carrier issues.

3. Shipping Costs

  • Shipping Fees: Shipping costs are calculated at checkout based on the shipping method chosen and the delivery address. For some promotions, free or discounted shipping may be offered on specific orders or minimum purchase amounts.

  • Taxes: Sales tax will be applied to your order based on your shipping address and in accordance with applicable state and local tax laws.

4. Order Tracking

Once your order has shipped, you will receive an email confirmation with tracking information. You can use this tracking number to check the status of your delivery through the carrier’s website.

5. Shipping Delays and Issues

While we make every effort to ensure timely delivery, Primasopic is not responsible for delays caused by the shipping carrier, weather conditions, or other factors beyond our control. If your order is delayed, please contact the carrier directly using the tracking information provided.

  • Damaged Items: If your order arrives damaged or there is an issue with the contents, please contact us within 7 days of receiving your package. We will assist you in resolving the issue, including issuing a refund or sending a replacement for the damaged item.

  • Incorrect Address: It is your responsibility to ensure the accuracy of the shipping address provided during checkout. If an incorrect address is provided and the package is returned, you may be responsible for additional shipping charges to resend the package.

6. Lost or Stolen Packages

Primasopic is not responsible for lost or stolen packages after the shipment has been confirmed as delivered by the carrier. If your package is lost or stolen, please contact the carrier to initiate a claim. If the carrier’s investigation determines that the package was indeed lost or stolen, we will work with you to find a suitable resolution, including issuing a refund or replacement in appropriate cases.

7. Returns and Exchanges

Please refer to our Refund and Returns Policy for information regarding how to return items that are not as expected, or if your order is damaged or incorrect. Shipping fees for returned items are generally the responsibility of the customer unless the return is due to an error on our part.

8. Contact Us

If you have any questions about our shipping process or need assistance with an order, please do not hesitate to contact us:

This Shipping Policy ensures a clear understanding of the shipping process at Primasopic. If you have any further questions or concerns, please reach out to us!